Financial Services Digital Transformation
How we helped a leading bank modernize their digital infrastructure and improve customer experience.
All Case Studies
Overview
A leading financial services company with over 5 million customers was struggling with outdated legacy systems that were hindering their ability to innovate and meet changing customer expectations.
Their existing infrastructure was costly to maintain, prone to outages, and made it difficult to launch new products quickly. Customer satisfaction scores were declining as competitors offered more modern digital experiences.
The Challenge
The bank needed to modernize their core systems while ensuring zero disruption to their 24/7 operations. They also needed to improve their digital channels to provide a seamless omnichannel experience for customers.
Our Solution
Conducted a comprehensive assessment of existing systems and developed a phased transformation roadmap
Implemented a microservices architecture to replace monolithic legacy systems
Developed a new cloud-native platform that enabled rapid deployment of new features
Created a unified API layer to connect legacy systems with new digital channels
Redesigned customer-facing web and mobile applications with a focus on usability and performance
Results
35% increase in digital engagement across web and mobile platforms
42% reduction in time-to-market for new features and products
28% decrease in operational costs through cloud optimization
Customer satisfaction scores improved by 24 points
99.99% system availability, up from 98.5%
"The transformation has been remarkable. We're now able to innovate at the pace of fintech startups while maintaining the security and reliability our customers expect from an established institution."
Sarah Johnson
Chief Digital Officer
Services Used
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